FAQ
Welcome to Seafood on the Go! We want you to feel confident ordering from us. Below you'll find answers to our most commonly asked questions about shipping, storage, pop-ups, and more.
Frequently Asked Questions
Find answers to common questions about our products.
All orders are shipped frozen with insulated packaging and dry ice to maintain freshness during transit.
If your package arrives damaged or compromised, please contact us within 24 hours with photos and we'll make it right.
Yes. Our seafood salads and prepared items are fully cooked and ready to enjoy once reheated unless instructed otherwise.
Keep products frozen or chilled until ready to use. Once thawed, refrigerate and consume within 2-3 days for best quality.
Due to the nature of perishable food items, we do not accept returns. However, customer satisfaction is important to us. Reach out if there's an issue.
Our Commitment
At Seafood on the Go, we are committed to delivering bold flavor, quality ingredients, and safe handling practices. Your satisfaction and trust are extremely important to us.